There are many ways in which to educate yourself in a certain topic or field – my favourite is (still) to read books. If you’re a hospitality professional, these five titles are definitely worth a read. Each one of them are full of valuable tips and inspiration for hotel leaders and professionals who strive to deliver the best possible performance. Here are my top 5 picks on hospitality books.
1. The Heart of Hospitality by Micah Solomon
Created by customer service expert, Micah Solomon, this book features top hospitality professionals such as Herve Humler (Ritz-Carlton) and Isadore Sharp (Four Seasons). A top resource on hospitality management and customer service!
2. The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience by Joseph A. Michelli
Ritz-Carlton has long been synonymous with exquisite hospitality and is still considered one of the top leaders in the industry. In this book, the leadership secrets behind the hotel chain’s major success are revealed. It’s a peek behind the curtain of Ritz-Carlton, but also an excellent resource for other hoteliers – or anyone working professionally with high end service.
3. Four Seasons: The Story of a Business Philosophy by Isadore Sharp
A fascinating insight into the life and career of an absolute key player in the luxury hotel industry, Isadore Sharp – the founder of Four Seasons. The books is a memoir full of inspiring and surprising stories and anecdotes, and it’s a must-read for anyone interested in luxury hotels, top notch service and, of course, the story of a an ambitious entrepreneur who made it against all odds.
Fun fact: Today, Four Seasons sets the standard by which every luxury hotel is measured. Hence, this one’s a must-read hospitality book!
4. 100 Tips for Hoteliers: What Every Successful Hotel Professional Needs to Know and Do by Peter Venison
Author of the bestseller ‘Hotel Management’, Peter Venison, has gathered his 100 best tips for hotelier’s in his second book. Based on his long experience as both a hotelier and a hotel guest, he offers practical tips and guidance on all stages of a hotel’s life; from its inception to its opening and operation. A great resource for both hoteliers, managers and hotel school students.
5. How to Run a Great Hotel: Everything You Need to Achieve Excellence in the Hotel Industry by Enda M. Larkin
In today’s competitive market, being good isn’t enough. One must be excellent to be noticed. This book serves as a must-have resource for hoteliers and hotel managers who feels comfortable with a ‘checklist’ on day-to-day operations. Tapping into strategy development, leadership skills and customer focus, ‘How to Run a Great Hotel’ gives a fresh perspective on the industry and how to run a hotel to obtain success, e.g. by setting measurable goals.
What are your favourite hotel- or hospitality books? Share them in the comments below.